Dr. Tran was kind, professional, fantastic with my 8yr old who was having his first exam. He included me when necessary, but addressed my son and explained everything going on in a way he could understand it. The front desk staff was curt and short and not the friendliest of people. The person I scheduled with on the phone clearly didn't get my information, from insurance to even my phone number, correct so I needed to address that upon arrival. I am not upset by that, human error is unavoidable. I could have done without the attitude from the front desk staff as it was not my mistake made. The woman checking us out, helping pick glasses and what not... I wish she wouldn't have made a big deal out of my son choosing "girl glasses." She could have been more discreet, asking me if it was ok or not. He felt bad saying he didn't know the difference. As a glasses wearing female, even I didn't know there was such a difference. We will be back, but only to see Dr. Tran.